We do not offer returns of our products to trade customers, unless "Sell or Return" agreements are in place and / or there are defects or damages e.g. during delivery.
We only replace items if they are defective or damaged. Exchange is the default method to handle returns. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with some pictures and description of what has gone wrong.
Refunds are available on returns as per separate agreement or in the case of defects or damages that stop you to be able to offer the product to your customers.
Once the returned goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and explain any potential deductions from your claim.
If your claim is approved, then your refund will be processed, and a credit will automatically be applied to your account, credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items, or items sold under special agreements cannot be refunded.